Digital
Online gaming in India is among the world’s most vibrant, says MoS I&B Dr L Murugan at Storyboard18 DES 2025
Meta's integrating AI to help businesses create ads on Facebook, Instagram; New AI tools and Meta Verified for Businesses on WhatsApp
Meta is also beginning to roll out Meta Verified on the WhatsApp Business app in Brazil, India, Indonesia and Colombia.
Meta is also integrating AI to help businesses create ads on Facebook and Instagram, reminding customers they left an item in their cart or offering a discount for a purchase they’ve been waiting to make.
Mark Zuckerberg-led Meta shared the latest WhatsApp product updates for businesses, including AI tools, Meta Verified and expanded calling support, at Conversations, its annual business messaging event in Sao Paulo, Brazil. Meta is investing in new capabilities that help people and businesses connect and get business done on WhatsApp.
Meta said AI tools help businesses on WhatsApp better assist their customers and help them discover new products they may be interested in. The company is training AI to respond to the most popular questions businesses receive on WhatsApp, so they can quickly help customers find the answers they’re seeking.
Meta is also integrating AI to help businesses create ads on Facebook and Instagram, reminding customers they left an item in their cart or offering a discount for a purchase they’ve been waiting to make.
Meta Verified on WhatsApp
The tech giant is also beginning to roll out Meta Verified on the WhatsApp Business app in Brazil, India, Indonesia and Colombia. When you see a Meta Verified badge, this means a business has registered their information with Meta. Businesses using Meta Verified receive enhanced account support (including impersonation protection) and can use WhatsApp across multiple devices for their employees.
Users will also see the same Meta Verified badge for these businesses on their WhatsApp Channel and custom WhatsApp page.
Calling for Larger Businesses
It's introducing the ability to call larger businesses on WhatsApp in one tap. Meta has just started testing this feature and will expand it to more businesses in the coming months.
SPOTLIGHT
As India eyes global leadership in media, entertainment and gaming, Storyboard18's Digital Entertainment Summit, set to take place on June 27 in the capital, will spotlight the bold strategies, policy pathways and creative innovations shaping the future of the industry.
Read MoreIN PHOTOS: At Global Pioneers Summit, visionaries chart the future of business and creativity
From the chiefs of Nestle, Diageo, Colgate, PepsiCo, Zetwerk and CRED to AI visionaries, marketing mavens, top creators, ad legends and leading global agencies' CEOs, the brightest minds converged at the Storyboard18 Global Pioneers Summit for an action-packed day of meaningful dialogues on creativity, commerce and culture.