Personalisation is first and foremost a people problem: BCG's Mark Abraham and Aarav Singhal
Personalization is a $2 trillion goldmine waiting to be tapped, yet many brands struggle to fully harness its power. In a candid chat with Storyboard18, BCG’s Mark Abraham and Aarav Singhal unpack the opportunities, hurdles, and AI-driven future of hyper-personalized marketing.