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Sometimes, the seeds of success are sown in the soil of failure.
Few stories capture this truth as powerfully as Ratan Tata's journey from humiliation in Detroit to global triumph in London.
In 1998, Tata Motors, under Ratan Tata's leadership - launched the Indica - India's first indigenously designed and manufactured passenger car. It was a bold step in a market dominated by foreign automakers, but the early response was dismal.
Losses mounted, and in a pragmatic move, Ratan Tata flew to Detroit to explore the possibility of selling the passenger car division to Ford.
What should have been a professional discussion turned into an unforgettable moment of disrespect. Ford executives reportedly told Tata and his team: "You don't know anything. Why did you start the passenger car division at all? You don't have the expertise of the right to compete in this business."
The Indian delegation left humiliated, but Ratan Tata carried back something stronger than anger - an unshakeable resolve.
Instead of selling, he doubled down. Tata Motors refined the Indica based on customer feedback, improved production quality, and built a loyal consumer base. The once-dismissed car became a bestseller, turning into a symbol of resilience and persistence.
Fast forward to 2008: the global financial crisis crippled the auto industry, and Ford itself was struggling to survive. Forced to put its crown jewels - Jaguar and Land Rover - on the block, Ford found itself negotiating not from a position of strength, but desperation.
This time, it was Ratan Tata who held the upper hand. In a stunning reversal of fortunes, Tata Motors acquired Jaguar and Land Rover for $2.3 billion in an all-cash deal.
At the signing , Bill Ford, great-grandson of Henry Ford, acknowledged the shift in power: "You are doing us a big favour by buying Jaguar and Land Rover."
Under Tata's leadership, Jaguar and Land Rover not only survived but thrived.
With investments in technology, design, and quality, the brands became profitable global powerhouses. What began as a humiliating rejection ended as one of India's most iconic business victories.
The leaders highlighted how AI is emerging as a critical enabler in this shift from marketing’s traditional focus on new customers to a more sustainable model of driving growth from existing accounts.
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