Woman alleges Zomato ‘scammed’ her 3 times by repeatedly missing items from orders

The user, Moni (@Moni848202), posted about the issue on Monday, 17th February, tagging Zomato’s official handle to seek a resolution.

By  Storyboard18Feb 18, 2025 5:35 PM
Woman alleges Zomato ‘scammed’ her 3 times by repeatedly missing items from orders
The user posted about the issue on Monday, 17th February, tagging Zomato’s official handle to seek a resolution.

Online food delivery platforms have made ordering meals easier than ever, but a recent complaint on social media has highlighted a frustrating experience for one customer. A woman alleged that she was repeatedly "scammed" by a restaurant listed on Zomato, as her order arrived incomplete three times in a row. She took to X (formerly Twitter) to share her grievance, expressing disappointment over missing items and the company's lack of response.

The user, Moni (@Moni848202), posted about the issue on Monday, 17th February, tagging Zomato’s official handle to seek a resolution. She claimed that despite ordering a full meal, the restaurant failed to deliver roti on multiple occasions.

"This is a complaint, yesterday I got scammed by restaurant thrice. How can this happen repeatedly man. And I have not got any response from your team. Yesterday I ordered the items in the attached photo but I didn't received all the items [sic].”

Along with her complaint, she attached photos of the incomplete order and expressed frustration over being unable to contact customer support. She even said she would uninstall the app due to her negative experience.

"Roti from the order was missing and I can't even speak to your executive. This happened thrice @zomatocare. Should I uninstall your app because same process is repeating or you can do something? Photos are attached [sic]."

Zomato Responds, But No Resolution Yet Zomato acknowledged Moni’s complaint, assuring her that they were looking into the matter. However, as of now, no further update has been provided regarding any resolution.

"Hey Moni, we completely understand how frustrating it must be to receive an incomplete order. We’re committed to making this right for you. Please give us some time to look into this, and we’ll get back to you with an update shortly [sic].”

The incident has once again brought attention to issues of customer service and accountability on food delivery platforms, with users expecting quicker responses and stricter policies to prevent such errors. Whether Moni will receive compensation or a proper resolution remains to be seen.

First Published on Feb 18, 2025 5:35 PM

More from Storyboard18

Brand Marketing

Maruti Suzuki's mini car sales drop by 45% in April 2025, exports up 26%

Maruti Suzuki's mini car sales drop by 45% in April 2025, exports up 26%

Brand Marketing

HUL steps up digital advertising, media spends to drive growth for key brands

HUL steps up digital advertising, media spends to drive growth for key brands

Brand Marketing

Costa Coffee bets big on India’s evolving taste; targets top-five spot globally

Costa Coffee bets big on India’s evolving taste; targets top-five spot globally

Brand Marketing

Amul follows Mother Dairy, increases milk prices by Rs 2 per litre from May 1

Amul follows Mother Dairy, increases milk prices by Rs 2 per litre from May 1

Brand Marketing

Coldplay’s Ahmedabad concert brought ₹641 Crore economic impact: Report

Coldplay’s Ahmedabad concert brought ₹641 Crore economic impact: Report

Brand Marketing

IKEA reinvents India growth plan to reach tier-II cities

IKEA reinvents India growth plan to reach tier-II cities

Brand Marketing

BCCI sued over naming IPL robot dog ‘Champak’

BCCI sued over naming IPL robot dog ‘Champak’

How it Works

PwC unveils new brand identity in first global refresh in over a decade

PwC unveils new brand identity in first global refresh in over a decade