TRAI's latest amendments mandate affordable Voice+SMS packs

Under Telecom Consumer Protection Regulations, TRAI has introduced certain amendments including a separate mandate for Special Tariff Voucher (STV) for Voice & SMS to give consumers an option to pay for the services they require.

By  Storyboard18Dec 24, 2024 9:25 AM
TRAI's latest amendments mandate affordable Voice+SMS packs
TRAI had released a consultation paper on July 26, 2024, to review the TCPR, 2012.

To provide benefits to certain segments of consumers especially the elderly persons and those living in rural areas, the Telecom Regulatory Authority of India (TRAI) has issued certain amendments to the Telecom Consumer Protection Regulations (TCPR) and Telecommunication Tariff.

TRAI had released a consultation paper on July 26, 2024, to review the TCPR, 2012.

This consultation paper specifically addressed the issues of choice of tariff availability, validity of vouchers, colour coding of vouchers and denomination of vouchers in the interest of concerned stakeholders i.e. consumers and Telecom service Providers (TSPs).

An Open House Discussion (OHD) on the consultation paper was held through video conferencing on October 21.

Key features of the regulations include:

(i) To mandate separate Special Tariff Voucher (STV) for Voice & SMS to give consumers an option to pay for the services they require in general and to provide benefit to certain segments of consumers especially the elderly persons and those living in rural areas;

(ii) the cap on validity period for STV and Combo Vouchers (CV) has been increased from existing ninety (90) days to three hundred and sixty-five (365) days for the benefit of consumers;

(iii) colour coding of vouchers as it exists in the physical form has been done away with in view of the prominence of online re-charges;

(iv) The reserving of denomination of rs 10/- and multiple thereof only for top-up voucher has been done away with, while retaining mandate of at least one Top Up voucher of denomination of Rs 10/- provided by TTO (50th amendment) Order 2012.

The amendments have been made in definitions of STV and CV in the Telecommunication Tariff Order, 1999, to align with the amendments made in TCPR.


Tags
First Published on Dec 24, 2024 9:25 AM

More from Storyboard18

How it Works

Zee Entertainment sells Hyderabad property for Rs 99 cr amid strategic asset monetisation

Zee Entertainment sells Hyderabad property for Rs 99 cr amid strategic asset monetisation

How it Works

44% of India’s smartphone sales in 2024 came from Gen Z: Report

44% of India’s smartphone sales in 2024 came from Gen Z: Report

How it Works

60% not familiar with AI; only 31% have tried a Gen AI tool: Google-Kantar report

60% not familiar with AI; only 31% have tried a Gen AI tool: Google-Kantar report

Brand Makers

Unilever sees strong growth prospects in India, driven by market share gains, favorable economic factors: CFO Srinivas Phatak

Unilever sees strong growth prospects in India, driven by market share gains, favorable economic factors: CFO Srinivas Phatak

How it Works

I&B Ministry asks OTT platforms to enhance accessibility features for persons with disabilities

I&B Ministry asks OTT platforms to enhance accessibility features for persons with disabilities

How it Works

Pakistan Super League faces uncertainty as Pakistan govt sends back Indian broadcast crew

Pakistan Super League faces uncertainty as Pakistan govt sends back Indian broadcast crew

How it Works

ED detains Gensol's Puneet Singh Jaggi in alleged money laundering case; conducts searches against firm

ED detains Gensol's Puneet Singh Jaggi in alleged money laundering case; conducts searches against firm

How it Works

Media buying disruption prompts brands to explore AI Agents

Media buying disruption prompts brands to explore AI Agents