CRED faces backlash after cancelling Friday jackpot winnings due to 'technical bug'
Users express frustration as CRED cancels major jackpot prizes, sparking outrage and potential legal action.
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In an unexpected turn of events, several CRED users who believed that they had won the fintech platform's anticipated Friday Jackpot were left frustrated after their winnings were abruptly cancelled.
The company cited a technical "bug" as the reason behind the cancellations, sparking an outcry among users who took to social media platform X (formerly Twitter) to share their dismay.
Aviral Sangha, one of the affected winners explained his dismay in a detailed post. "Even though I do not fall for the CRED jackpots, yesterday I just played the Friday jackpot without having any hope of getting anything meaningful. But I scored the JACKPOT, and it wasn't a small one. It included a MacBook, iPad, AirPods Max, and a TUMI bag worth INR 3.2L."
Sangal elaborated that after being instructed to provide his PAN details for tax purposes, he was contacted by CRED, informing him that the jackpot had been nullified due to a "technical issue."
As a consolation, the platform offered to refund the points he used for the entry and gave a goodwill gesture of Rs 1,000 cashback, which Sangal rejected.
Other users shared similar woes. Saurabh Sharma, another apparent winner, stated, "Yesterday, I won the CRED Friday. It was a Tech bundle of a MacBook, iPad, and AirPods Max. Today, I got a call from CRED support saying this was due to a bug, and now the jackpot is cancelled."
Sangal further revealed in a follow-up tweet that CRED had told him 200 users had won the jackpot because of the technical glitch. However, instead of resolving the issue by honouring the winnings or pausing the jackpot, CRED cancelled the entire event.
A string of reactions garnered on the post with some expressing absolute disappointment. "I guess nobody is supposed to win as per their algorithm but the technical glitch let you win but now they don't have the products so they are just spinning around like this. Very mature product you have @CRED_club," commented a user on X. "1k Goodwill for 3.25 lac jackpot @kunalb11," said another.
As of now, CRED is yet to issue an official response.
