How tech is changing the customer service experience; Media Dialogues with Storyboard18

Arun Parameswaran, senior VP & MD for India at Salesforce, Devendra Patil, head of business excellence at Hafele India, and Abhishek Gupta, CMO at Edelweiss Tokio Life Insurance, delve into how leading enterprises are reshaping the customer experience paradigm, turning it from a cost center into a profit center.

By  Storyboard18Aug 28, 2023 10:56 AM
How tech is changing the customer service experience; Media Dialogues with Storyboard18
Arun Parameswaran, senior VP & MD for India at Salesforce, Devendra Patil, head of business excellence at Hafele India, and Abhishek Gupta, CMO at Edelweiss Tokio Life Insurance in conversation with Storyboard18's Delshad Irani.

Each technological advancement and revolution has left a permanent mark on the customer service industry. However, what we are currently witnessing is unparalleled in its scope.

The emergence of technology-driven tools and rapidly evolving customer expectations are reshaping the landscape for businesses and the realm of customer experience.

When harnessed effectively, the synergy between technology, intent, and imagination can revolutionise a company's operations, elevating customer experience into an engine of growth that not only boosts sales and satisfaction but, most importantly, fosters customer loyalty.

In a special episode of Media Dialogues with Storyboard18, Arun Parameswaran, senior VP and MD for India at Salesforce, Devendra Patil, head of business excellence at Hafele India, and Abhishek Gupta, chief marketing officer at Edelweiss Tokio Life Insurance, delve into how leading enterprises are reshaping the customer experience paradigm, turning it from a cost center into a profit center.

Watch here.

First Published on Aug 28, 2023 10:56 AM

More from Storyboard18

Watch Listen

From viral to vulnerable: Indian content creators speak out on hate on different platforms

From viral to vulnerable: Indian content creators speak out on hate on different platforms

Brand Makers

These creators reject betting ads despite 3x payouts - here’s why

These creators reject betting ads despite 3x payouts - here’s why

Watch Listen

WATCH: Maharashtra's DGIPR Brijesh Singh on need of uniform policy across states

WATCH: Maharashtra's DGIPR Brijesh Singh on need of uniform policy across states

Watch Listen

WATCH: TNOGA's Dr. M.C. Sarangan on gaming addiction as a collective fight

WATCH: TNOGA's Dr. M.C. Sarangan on gaming addiction as a collective fight

Watch Listen

WATCH: I&B Ministry's Sanjay Jaju says on gaming, creators and India's digital entertainment economy at Storyboard18's DES 2025

WATCH: I&B Ministry's Sanjay Jaju says on gaming, creators and India's digital entertainment economy at Storyboard18's DES 2025

Brand Makers

Prasoon Joshi and Nikhil Sharma on how a chewing gum brand rekindled the love for imaginative advertising

Prasoon Joshi and Nikhil Sharma on how a chewing gum brand rekindled the love for imaginative advertising

Watch Listen

Vidya Balan reveals what she splurged on after her first film

Vidya Balan reveals what she splurged on after her first film

Brand Makers

WATCH: Kunal Shah on AI, creativity, and the future of human adaptation

WATCH: Kunal Shah on AI, creativity, and the future of human adaptation